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Privacy & Data Security Policy

Last Updated: 1st July 2026

At activezoft, we take the security of your financial and organizational data seriously. This Privacy Policy describes how we collect, use, process, and protect your information when you use our accounting and business management platform.

1. Information We Collect

We collect information necessary to provide, secure, and bill for our Service:

  • Account Registration DataNames, email addresses, phone numbers, and physical business addresses.
  • Financial and Operational DataLedger records, contacts (customers/vendors), product descriptions, pricing charts, invoice transactions, bank account names/codes, and fixed asset lists.
  • Payment DetailsPayment card processing is handled securely and directly by our third-party payment processor, Stripe. We do not store raw credit card numbers on our servers.
  • System Usage InformationIP addresses, browser types, log-in timestamps, and activity audit logs.

2. How We Use Your Information

We use the collected data solely to:

  • Provision, maintain, and secure your tenant environment.
  • Process subscription payments and handle billing.
  • Maintain internal system audit logs (e.g., tracking who created a journal entry or ran depreciation).
  • Respond to customer support and technical inquiries.
  • Comply with legal, financial, and tax reporting requirements.

3. Data Storage, Security, and Protection

  • Data Hosting: Your data is stored securely in cloud databases located in Singapore / AP-Southeast-1 via Neon/AWS.
  • Encryption: All data transferred between your browser and our servers is encrypted in transit using Transport Layer Security (TLS/HTTPS). Critical database connections are enforced with Secure Sockets Layer (SSL) modes.
  • Database Isolation: We employ strict software-level row-isolation (SaaS tenant filtering) to ensure that your business data can never be viewed or accessed by other tenants on our platform.

4. Sharing of Data with Third Parties

We do not sell, rent, or trade your company's financial data to any third parties. We share data only with trusted service providers necessary to run the Service:

  • StripeTo process billing transactions securely.
  • Email ProvidersTo send system notifications, automated invoices, and payslips generated by your command.
  • Database HostsTo maintain your ledger records under high-availability parameters.

5. Your Data Control Rights

Under applicable data protection laws, you have the right to access, edit, export, or delete your personal and business records.

  • CSV/JSON Export: The system provides built-in tools for you to export your data (Contacts, Products, Invoices, General Ledger Backups) at any time.
  • Account Deletion: You can request the permanent deletion of your entire workspace and tenant profile by contacting our support team at support@activezoft.com. Once deleted, all active database records are wiped and cannot be recovered.